Privacy policy
At Dila & Co., your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us in other ways.
By using our website, you agree to the practices outlined in this Privacy Policy. If you have any questions or concerns, please contact us at support@dilaandco.com.
1. Information We Collect
We collect personal information from you in the following ways:
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When You Make a Purchase:
We collect your name, email address, shipping address, payment information, and phone number to process your order and communicate with you about your purchase. -
When You Visit Our Website:
We automatically collect certain data about your device, such as your IP address, browser type, device type, and information about your interactions with our website through cookies and similar technologies. This helps us improve the user experience and analyze trends. -
When You Sign Up for Our Newsletter or Promotions:
We collect your email address to send you updates about products, promotions, and other news related to Dila & Co. You can opt out of these emails at any time.
2. How We Use Your Information
We use the information we collect for the following purposes:
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To Process Your Orders:
We use your personal information to fulfill orders, process payments, and deliver products to your shipping address. -
To Improve Your Experience:
We use your data to enhance our website, tailor our content to your preferences, and improve our customer service. -
To Communicate with You:
We may send order updates, shipping confirmations, promotional emails (if you've opted in), and respond to inquiries. -
For Legal and Security Purposes:
We may use your information to comply with legal obligations or to protect the security and integrity of our website and business operations.
3. How We Protect Your Information
We take your privacy seriously and use a variety of security measures to safeguard your personal information:
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Encryption:
Your payment information is encrypted using SSL (Secure Socket Layer) technology to protect it during transmission. -
Secure Servers:
We store your information on secure servers that are regularly monitored and updated to prevent unauthorized access. -
Limited Access:
Only authorized personnel who need access to your information to process orders or provide customer support are allowed to view it.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to collect information about your browsing behavior. Cookies are small text files that are stored on your device to help us provide a more personalized experience.
You can adjust your browser settings to refuse cookies, but this may affect your ability to use certain features of our website.
5. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted service providers who assist us with the following:
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Payment Processing:
We use third-party payment processors (such as Stripe or PayPal) to process your payments securely. -
Shipping and Fulfillment:
We may share your address and contact details with shipping carriers to fulfill your orders. -
Marketing Services:
We may share your email address with marketing platforms (like Mailchimp) if you’ve subscribed to our newsletter or promotions.
These third-party service providers are obligated to protect your information and use it only for the purposes for which it was provided.
6. Your Rights
You have the right to:
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Access Your Information:
You may request to access, update, or correct the personal information we have about you. -
Request Deletion:
You may request that we delete your personal information, subject to any legal obligations we may have to retain it. -
Opt-Out of Marketing:
You can unsubscribe from our promotional emails at any time by clicking the “unsubscribe” link at the bottom of our emails or by contacting us directly. -
Cookies Preferences:
You can manage your cookie preferences through your browser settings.
7. Children's Privacy
Dila & Co. does not knowingly collect personal information from individuals under the age of 13. If you believe that we have collected personal information from a child under 13, please contact us immediately, and we will take steps to remove that information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or for other operational reasons. We will notify you of any significant changes by posting an updated version on this page and indicating the effective date at the top.